Charities
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How do I find out if a charity is legitimate?
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Taking the time to learn about an organization is important when you consider that there are more than 90,000 federally recognized charities - nearly 90,000 of them in California - and no official "seal of approval" issued for these nonprofit corporations.
Start by asking questions and finding out about the charity's programs and fund-raising activities. Reputable charities and fundraisers will be willing to give you information and details, and won't rush you into a decision.
Whether someone comes knocking at your door asking for donations or you get a solicitation in the mail or by phone, here are some TIPS: Things to Consider Before Donating Your Time and Money. Don't be fooled by sound-alike names.
In California, charities and commercial fundraisers hired by charities must register with the Attorney General's Office before soliciting donations. Charities with income and assets exceeding $25,000 must file annual financial reports with the IRS, the state Franchise Tax Board and the Attorney General's Office.
The Attorney General's web site offers a searchable registry of charities and a searchable registry of commercial fundraisers. You can get a snapshot of a charity's activities by reviewing the financial disclosure reports of the organization. The Attorney General's Charitable Trust web site has more information about charities.
Charities incorporated as nonprofit benefit corporations also must register with the Secretary of State as a condition of doing business in California. Use the Secretary of State's business portal to search the business status of a nonprofit organization.
To report suspected fraud by a charity or commercial fundraiser, contact the Attorney General's office in writing. You can send your complaint by regular mail to the Registry of Charitable Trusts at P.O. Box 903447, Sacramento, CA 94203-4470, or e-mail the Registrar of Charitable Trusts.
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Child Support
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I have questions about my child support. Where can I get answers?
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You should contact your local child support agency or you can get information from the California Department of Child Support Services. The department's web site offers answers to frequently asked questions on child support. The California Department of Child Support was established by the Legislature in 1999 to consolidate various child support services that were spread among assorted state agencies. You can call the Department of Child Support Services at (916) 464-5050 or toll-free at (866) 249-0773.
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Civil Rights
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I believe I've been discriminated against. Where can I file my complaint about discrimination due to sex, race, color, religion, ancestry, national origin, disability or medical condition?
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Contact the California Department of Fair Employment and Housing, the state agency designated to handle complaints of unlawful discrimination in employment, housing and public accommodations. If you believe you are a victim of hate violence, contact your local law enforcement agency and the state Department of Fair Employment and Housing. While having discretionary authority to consider these civil rights violations, the Attorney General has sought to maximize resources by having his Civil Rights Enforcement Section focus on cases that involve a broader pattern or practice of unlawful discrimination. If you have information about a pattern or practice of unlawful discrimination in employment, housing, public accommodations or acts of hate violence, file a civil rights complaint with the Attorney General.
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Consumers/Business
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How do I find out if a company I am considering doing business with is legitimate? Can I find out if the Attorney General's Office has received complaints about the company?
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Unfortunately, there is no one-stop shop for checking out companies, and our office cannot give you personal legal advice or comment on the legitimacy of a particular business. By researching a company, you may be able to detect whether the business is legitimate and help ensure that you invest wisely your hard-earned money. If you have any doubts about a company's business practices, here is some general advice to consider:
- Ask for a list of references. The list should include companies from which the company buys materials, as well as distributors or customers to which the company sells products or services.
- Ask for a business statement. A business statement should describe the daily practices of the company. It should provide general information on the company, such as the number of years in business, its locations, the owners and a description of its organizational structure.
- Ask about licenses and compliance with applicable state and local requirements. Find out what licenses the company must possess and who to contact to verify that the licenses have been obtained. Find out what actions the company has taken to ensure that all its actions are legal within the State of California. The California Department of Consumer Affairs offers a license look-up service for a variety of professions.
- Ask about a stock portfolio or income statement. If you are thinking about investing in a company, ask for a stock portfolio or income statement. These documents will provide the investor with information on the company's assets and liabilities. If the firm is publicly traded, check the company's web site for financial statements and other regulatory filings. Conduct an Internet search for as much information as you can learn about the company's performance and conduct, and what others are saying about the company.
- Check complaints about the company. As a law enforcement agency, the Attorney General's Office does not release information on consumer complaints that involve as-yet-unproven allegations that could create misleading and unfair impressions about a company. Our Consumer Law Section uses these consumer complaints to look for patterns of deceptive or unfair business practices where legal action brought by the Attorney General could serve the interest of the general public. While information from our office is limited, you may able to learn about consumer complaints about the company by contacting the Better Business Bureau where the company is located or doing business.
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I have a complaint against a company. Where can I file my consumer complaint?
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You should contact the agency that most directly regulates the business or profession of the individual or company about which you want to complain. To help you find the relevant agency, check the California Department of Consumer Affairs Referral Table.
If you are uncertain or believe the Attorney General's Office is the best place to file your complaint, use the Attorney General's on-line complaint form or send your complaint in writing by regular mail to: Attorney General's Office, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550.
While the Attorney General handles complaints against a variety of businesses, our office may, after reviewing your complaint, refer the matter to another agency if your complaint concerns a subject normally handled by that other agency. We will notify you of such referrals. Also, please note the Attorney General's Office does not represent private individuals in legal actions. Additionally, there may be complaints involving issues over which the Attorney General will not be able to address.
You may want to review General Information on Using State Agencies to Help Resolve Your Consumer Complaint. In pursuing your complaint, you may want to consider other means of resolving the matter. See information on using Small Claims Court and seeking third-party help provided by the California Courts.
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I'm doing a home improvement project so how do I find out if a contractor is legitimate?
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If you are thinking of hiring a contractor to remodel, repair or upgrade your home and landscape, check with the California Contractors State License Board. The board can help you check the status of a contractor's license and offers pointers for hiring a contractor, making sure a contractor measures up and what you should consider in home improvement contracts.
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What are my rights when dealing with a collection agency and how can I get the collection agency from calling me?
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There is no law that specifically limits the number of calls a collection agency may make to you. However, the collection agency is prohibited from making annoying and harassing calls and must place calls only between the hours of 8 a.m. and 9 p.m. If these hours are inconvenient for you, you can ask the agency to call you at another time. The law says repeated calls over a short period would be considered annoying and harassing. If you prefer, you can ask the collection agency to contact you only by mail. You should consider making your preferences known in a letter sent by certified mail so that you will have confirmation of delivery and keep a copy for your records. For more information on your legal rights, see "What To Do If You Receive A Demand for Payment From A Creditor Or Debt Collection Agency" [pdf] and "Summary of the Fair Debt Collection Practices Statutes" [pdf] prepared by the state Department of Consumer Affairs.
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Federal Government
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I have a question about a federal government program. Who can I call?
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You can find a listing of federal government agencies in your local telephone book under United States Government Offices or check the federal government web site. If you have questions about federal law issues, contact the U.S. Attorney General, your regional US Attorney's Office or the U.S. Department of Justice. The California Attorney General is a state government official and the California Department of Justice is a state government agency that operate separately from these federal government offices and agencies.
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Where can I get a copy of a federal law?
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On the Internet, search the United States Code by key words or specific code section and download text. Or you may want to visit a local public law library. Your county law library is listed in the telephone directory in the County Government Offices section under "Law Library." Our office is restricted by law from providing legal research or legal analysis for private individuals under any circumstances.
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Fingerprinting & Criminal History
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I need to get a fingerprint clearance. How do I get one?
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As the state's central repository for criminal history records, the California Department of Justice provides an automated fingerprint submission service for conducting criminal background checks that may be required as a condition of employment, licensing, certification, child placement, or entry into the United States or another country.
Criminal history background checks may be conducted using ink-rolled fingerprints on paper cards or a faster electronic digital scanning and transmission process in California called Live Scan.
You can obtain fingerprinting services at most local police departments, sheriff's offices, or any public applicant Live Scan site. To find a location nearest you, see List of Live Scan Sites.
When being fingerprinted, you must present valid photo identification. Expired identification cards will not be accepted. You also must pay a service or "rolling" fee. While rolling fees vary from site to site, most charge between $12 and $20. An additional processing fee for state (Department of Justice) and federal (FBI) criminal history record checks may be charged if the cost is not billable to the agency requesting your criminal background check. Ask your requesting agency for information on the fees for which you are responsible before going to a LiveScan site or seeking fingerprint-rolling services.
If submitting paper fingerprint cards in California, your fingerprints must be taken by a person certified to roll fingerprints. Poor quality prints may result in their rejection. Your criminal background checks also could be delayed substantially if additional fingerprint submissions are needed.
If living outside California, you must submit rolled fingerprints on paper fingerprint cards and pay all appropriate fees.
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It's taking a long time. How can I check on the status of my fingerprint background check?
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Applicants and Applicant Agencies who submit digital Live Scan fingerprints can check quickly on the status of their fingerprint submission using the Department of Justice's 24-hour automated system.
For the automated system, call (916) 227-4557 using a touch-tone telephone and follow the voice-prompted menu. You will need to have the following information available: (1) the applicant's date of birth; and (2) the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice form requesting Live Scan fingerprint background checks. To get your ATI number, contact the agency requesting your criminal background check. (The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS and 3 NUMBERS.)
There is no automated system for checking on paper fingerprint card submissions. To obtain status information for hard card submissions, or if you have specific applicant submission problems, contact the state Department of Justice's Applicant Processing Program at (916) 227-3823. Because of the volume of calls received and time needed to research each request, there may be delays in responding to your inquiry.
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How do I get a copy of my Criminal History Record?
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Access to Criminal History Records in California is limited strictly to law enforcement agencies for law enforcement purposes only and to the person who is the subject of the record to ensure that it is accurate and complete. Third party requests for criminal history records are not authorized and cannot be honored (California Penal Code sections 11105 and 11120 through 11127)
You may request a copy of your own Criminal History Record from the California Department of Justice by preparing and submitting the following:
- A completed "Application to Obtain Copy of State Summary Criminal History Record" or a letter outlining your request containing your full identification name, maiden name, aliases, mailing address, date of birth and telephone number. The application form is available from any police department, sheriff's office or the state Department of Justice.
- A full set of your fingerprint impressions on a 10-print fingerprint form;
- A $25.00 processing fee paid by personal check drawn on a California bank only, money order or certified check made payable to the "California Department of Justice".
Mail your request and required materials to the Bureau of Criminal Identification and Information, California Department of Justice, ATTN: Record Review Unit, P.O. Box 903417, and Sacramento, CA 94203-4170.
If you have questions, contact the department's Applicant and Public Services Section at (916) 227-3823.
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Firearms
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How do I get a firearms permit?
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For answers, visit the Attorney General's Division of Firearms web site. The Division of Firearms has information on a variety of firearms topics, including purchase, possession, safety storage, transfers and dealer responsibilities.
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Indian Gaming
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Where can I get a copy of an Indian Gaming Compact?
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You can view the Model Tribal-State Compact on the California Gambling Control Commission's web site or contact the Attorney General's Division of Gambling Control. The California Gambling Control Commission and Division of Gambling Control are the two state agencies that comprise the California Gaming Agency. You also can try inquiring directly with the tribes that operate casinos. Consult the List of tribes operating casinos under current compacts.
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Legal Opinions
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How do I get a copy of an Attorney General's Opinion?
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California law (Government Code section 12519) specifies the government officials who may submit requests for a formal Attorney General's Opinion. The law does not permit requests from individual members of the public.
An Attorney General's Opinion is a comprehensive analysis of the law and case history relevant to an issue. Courts give great weight to the opinions. Requests for an Attorney General's Opinion may come from constitutional officers, directors of state government agencies, state legislators, district attorneys, prosecuting city attorneys, county counsels and county sheriffs. Visit Attorney General Legal Opinions for more information and to research past opinions.
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Legal Services
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I need a lawyer. Can I get legal help from the Attorney General?
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You will need to Consult with a Private Attorney. The Attorney General is restricted by law from representing private individuals and does not provide legal advice, legal research or legal analysis to private individuals under any circumstances. If you need legal help, look in the Yellow Pages of the telephone book under "Attorney Referral Services," "Attorneys," or "Lawyers." Local bar associations may sponsor free legal advice clinics and some public interest groups, such as those concerned with civil liberties and housing discrimination, also may offer legal assistance.
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I cannot afford a lawyer. Are there free legal services I can use?
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Free or low-cost legal services may be available through a local Legal Aid Society or lawyer referrals. See Consult with a Private Attorney for links to information available from the State Bar of California, your local bar associations and the California Courts.
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I have a complaint about a lawyer. Where can I file my complaint?
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Contact the State Bar of California, which is the agency responsible for the discipline of lawyers licensed to practice in the state. You can get information on what types of complaints are considered and how to file your complaint from the State Bar web site. Consumers in California can call the toll-free complaint hotline: 1-800-843-9053. Consumers outside the state can call: 213-765-1200.
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Local Government
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I have a complaint about a local public official. Where can I file my complaint?
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Local government authorities are responsible for handling complaints against their employees. The Office of the Attorney General generally does not supersede local law enforcement agencies in these matters.
You should address your complaint to the local official's supervisor, and pursue the complaint up the employee's chain of command until your complaint is addressed. This may include bringing your complaint to the attention of the city council or city attorney, if it concerns a city official, or the board of supervisors or district attorney, if it concerns a county official
If after taking these steps you continue to doubt the legality of an action taken by your local officials, consult a private attorney who can represent your interests in a dispute.
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Where do I file my complaint if I believe a local public official is violating the law?
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If you believe you have information indicating criminal conduct on the part of a public employee, you should immediately contact the appropriate local law enforcement authority in the city or county where the incident occurred.
If you feel your complaint about improper governmental activities has not been addressed satisfactorily by the local government agency, consider submitting your complaint to the county grand jury. If after investigation the grand jury concurs with your allegations, it will request the intervention of the district attorney. The state Attorney General would not become involved in such a case unless the local district attorney had a conflict of interest that would prevent the district attorney from making any criminal charging decision in the case
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Pardons
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How do I apply for a pardon?
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The California Constitution (Article V, Section 8) gives the Governor the exclusive authority to grant pardons. The state Board of Prison Terms has information available on How To Apply For A Pardon. Applicants for a traditional pardon must write directly to the Governor's Office. Applications should be addressed to Governor's Office, Attention Legal Affairs Secretary, State Capitol, Sacramento, CA 95814.
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Police Misconduct
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I want to complain about police misconduct. Where do I file my complaint?
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You should direct your concern first to the local law enforcement agency. Under Penal Code section 832.5, each law enforcement agency in the state must establish a procedure to investigate complaints from citizens. A written description of this procedure is available from all law enforcement agencies.
To file a complaint against a police officer, you must be able to produce a factual statement which clearly describes the date, place and nature of the incident, the names of the law enforcement officer(s) involved, the names of witnesses, and the specific allegation of violation of law.
If unable to resolve the complaint through local law enforcement review, contact the district attorney's office in the county that has jurisdiction over the police agency - or contact the county grand jury. Most complaints against local law enforcement can be resolved by contacting these agencies.
If these agencies do not act on your complaint within a reasonable amount of time, you may write to the Attorney General's Office, which has a policy governing the review of police misconduct complaints. Complaints directed to the Attorney General by California citizens should include the details of attempts to resolve the issue with the police agency, district attorney or grand jury. The Attorney General cannot act on a report that does not contain specific information about misconduct that violates state law.
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Public Utility
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I have a complaint about my utility service (electricity, natural gas, telephone, cellular phone). Where do I file my complaint?
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You should file your complaint with the California Public Utilities Commission, which is the primary regulator of utilities in the state. If you have a complaint against a utility company (telephone, gas, electric, water, etc), you can use the CPUC on-line complaint form. You can file a copy of your complaint with the Attorney General's Office.
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Registered Sex Offender Information
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How do I learn if a registered sex offender lives near me?
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Local law enforcement agencies have discretion to notify the public about specific sex offenders living in the community. Additionally, you can obtain certain information on the more than 86,000 serious and high-risk sex offenders required by the state's "Megan's Law" to register their whereabouts with local law enforcement.
The sex offender information currently is available only by visiting your law enforcement agency, submitting a written request or calling the California Sex Offender toll-line. Currently, state law does not allow Internet access of information on California's registered sex offenders.
To schedule an appointment for a free viewing of information on registered sex offenders in your area, contact your local police department or sheriff's office. For a $10-per-call fee, you can dial the California Sex Offender Information 900# service at 1 900 448 3000. The toll service allows you to check on up to two names. More details.
To access Megan's Law information, you must be at least 18 years old, or accompanied by a parent or legal guardian if a minor. You must possess a valid California Driver's License or identification card and sign a release stating that you will not use the information for any illegal purpose, such as to commit a crime or discriminate against a registered sex offender. If searching the data by name or by zip code, you will be able to view a photo, physical description, and a summary of sex crimes committed by listed sex offenders.
The information disclosed pursuant to Megan's Law may not be used to harass or commit any crime against the offender.
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State Government
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I need to contact a state agency. Is there a directory available?
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Using Link to State Sites on the Attorney General's web pages will take you to an alphabetical listing of various state agencies with information on the Internet. You can find contact information on web sites of the agencies.
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I have a complaint about a state agency. Where can I file my complaint?
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If reporting illegal acts by state agencies, departments or employees, contact the Bureau of State Audits Whistleblower Hotline and the Attorney General's Office. Otherwise, you should consult a private attorney and direct your complaint to the specific agency with which you have a dispute and the executive officer responsible for the agency. The Attorney General represents various state departments in legal matters and does not control the administration of these client agencies.
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How do I get a copy of a state law?
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On the Internet, search California Law by key words and specific code sections and download text. Or you may want to visit a local public law library. Your county law librarian may be able to help. The county law library is listed in the telephone directory in the County Government Offices section under "Law Library." The Attorney General's Office is not funded nor authorized to provide legal research or legal analysis for private individuals under any circumstances.
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