The inquiry or correspondence you send to the California Department of Justice becomes a public record and may be subject to disclosure to anyone who asks for it under the state Public Records Act.
USE OF INFORMATION
The information you provide is used by the Department of Justice to investigate or respond to your complaint or inquiry. In an effort to obtain a satisfactory response for you, a copy of your consumer complaint may be sent to the business about which you have a grievance. A copy of your complaint also may be sent to other governmental agencies for their review. You must specify if you do not wish your complaint shared with the business or other state agencies. You are encouraged NOT to send sensitive information, such as your Social Security Number or credit card numbers.
This Web site collects information about your browser type, browser version, operating system and IP address, which is technical information typically relayed by the visitor's browser and is never stored permanently. We also collect information on which documents you request and the number of pages you view at this site. This information is used only as anonymous aggregate user data to determine whether improvements can be made in our service. For instance, we may keep a total count on the number of people visiting a certain web page, but do not keep personal information on the identity of an individual visitor.
Any transmission you make on the Internet is not secure. Therefore, you should always be concerned about any personally identifiable information that you submit on the Internet.
Do not send sensitive information, such as credit card or Social Security numbers. If you consider it necessary to provide such sensitive information in connection with a complaint, please send the materials by regular mail only.
PERSONAL IDENTIFYING INFORMATION
We do not collect any personally identifiable information, except as needed to respond to your requests or the filing of a complaint. In such cases, we will ask for your name, street address, city, county, state, zip code, e-mail address and may request your telephone number. In the case of mailing lists, we may ask for your e-mail address. You are able to unsubscribe at any time from the mailing list.
Personally identifying information includes, but is not limited to your:
- E-mail Address
- Social Security Number
- Bank Account Number
- Credit Card Number
- Any combination of information that could identify you: birthdate, zip code, gender
We do not select and direct mailings to you unsolicited, nor require that you register for general access to our Web site. Except for what you submit to us, we do not collect any personally identifiable information. If you choose to sign up for one of our online automated notifications, your email address will be permanently stored and used only to send the requested information to you.
If you sign up for one of our online notifications and decide to unsubscribe, your e-mail address will be deleted from our server. Since this site does not collect any personally identifying information other than what you voluntarily provide, we cannot identify or provide access to any information that is specific to you. If you have a concern about a complaint that you have submitted, please contact the Public Inquiry Unit.
Cookies are small text files placed on your computer, often without your knowledge, while visiting certain sites on the Internet used to identify your computer. For example, cookies are used by some sites to greet you personally, to post a list of your favorite books to purchase, to remember what you had in your shopping basket the last time you visited.
On this Web site, a temporary cookie may be placed on your computer for applications such as online complaint forms or court-appointed conservator registration forms which can be sent electronically. The session cookies are used to facilitate the interaction between you and the fields in the form. The cookies are not used to collect or store information on you and does not track you if you return to our Web site. The cookie is temporary and will be deleted when you exit your browser.
You can prevent cookies from being placed on your computer by accessing your browser's preferences menu and deleting existing cookies. There also are commercial programs available to help you manage cookies. Before taking such steps, you should be aware that some Web sites may not work properly if you choose to block the placement of cookies on your computer. You will need to decide whether enabling cookies outweigh privacy concerns.
NOTICE TO PARENTS AND CHILDREN
As a general note, we encourage parents and children to talk about protections of privacy on the Internet to avoid the release of personal information without a parent's permission. Safe and responsible use of personal information is important in protecting your privacy.
If you have questions about this policy or feel that we have acted in violation of this policy, please contact us or write:
California Department of Justice
P.O. Box 944255
Sacramento, CA 94244-2550