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DROS INTERNET PROCESS FREQUENTLY ASKED QUESTIONS


  1. Can I initiate a DROS at a gun show without swiping the purchaser's DMV issued driver's license or identification card if I am unable to use my DOJ-issued or privately owned PC at the show/event?
  2. Answer: Yes, you may initiate a DROS at a gun show using a paper DROS worksheet. Upon return to your business location, you may manually input the information into your DOJ-issued or privately owned PC using the keyboard. Please remember, the 10-day waiting period does not begin until you submit the DROS to DOJ using your DOJ-issued or privately owned PC and receive a DROS number. Additionally, prior to the delivery of the firearm, you must swipe the purchaser's DMV issued driver's license/identification card through your DOJ-issued magnetic card swipe reader. Then, print out and attach the information to the copy of the DROS that is retained in your dealership records. Following this process complies with the requirement as long as the information on the purchaser's DMV printout matches the same information recorded on the DROS. Detailed instructions for this process are as follows:

    Click on the Windows "Start" menu located in the bottom left-hand corner of the screen. From the "start" menu choose "Programs" then select "Accessories" then select "WordPad". Next, swipe the purchaser's DMV card through the reader and the information will automatically transfer to the WordPad screen on your PC. Finally, to print the information, choose "File" from within the WordPad program application and select "Print" and then click "ok".


  3. How can I comply with the requirement to capture the purchaser's DMV information using a magnetic card swipe reader if the reader malfunctions or the stripe on the back of the card is defective?
  4. Answer: If your DOJ-issued magnetic card swipe reader malfunctions or if the purchaser's DMV card's magnetic stripe is defective, you may manually enter the information using your keyboard. Additionally, you must retain a photocopy of the purchaser's DMV card along with the original DROS.


  5. Why do I have to swipe the card prior to delivery of a firearm sold at a gun show instead of making a photocopy of the purchaser's DMV card as discussed in the answer to question number two.
  6. Answer: Penal Code section 12077(f)(2) specifically authorizes dealer's to obtain a photocopy of the purchaser's DMV card in the event the card cannot be swiped through the reader due to technical limitations. However, there exist no statutory/legal exemption from this requirement for transactions that occur at gun shows.


  7. How do I get a user ID and password so I can begin using my PC to submit DROS applications to the DOJ?
  8. Answer: To request a user ID and password, you must contact the DROS Service Center at 1-800-974-DROS (3767) and select option number three for technical support. You will receive a user ID and password immediately, however, it will not be activated and ready to use for at least twenty-four hours.


  9. How can I get additional magnetic card swipe readers to use with the other PCs I have in my dealership/home?
  10. Answer: You may obtain additional card swipe readers by calling the manufacturer at 888-855-7978 and requesting to speak to John Miller. You must inform the manufacturer that you intend to use the device with the California DOJ DROS Entry System. The cost for additional devices is $85.00 plus tax, shipping and handling.


  11. Will DOJ DROS denial and/or rejection notices continue to automatically print out when I turn on my PC in the same manner they do with the current Monorail PC systems?
  12. Answer: No. To review and print DOJ DROS denial/rejection notices, you must follow the instructions listed on page forty-eight or the section titled "Reviewing DOJ Notices" of the DROS Internet Training Guide.


  13. Where can I obtain a copy of the DROS Internet Training Guide?
  14. Answer: You can download a copy of the DROS Internet Training Guide from the following website address: https://ecom.vansis.wcom.com/wpsd/manual.pdf


  15. Can I load my own personal software on my DOJ-issued PC.
  16. Answer: Yes; however loading hardware or software to your DOJ-issued PC may invalidate/void the warranty.


  17. Is the DROS Internet software that came loaded on my new HP Vectra PC compatible with anti-virus and/or firewall software.

Answer: Most off-the-shelf Anti-Virus and/or Firewall software is compatible for use on your DOJ-issued HP Vectra PC.

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