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SPAM SCAM - Spoofing You Out of Personal Info

Consumers should be on the alert for more sophisticated "spoof" e-mails that trick unwary and unsuspecting Internet users into giving personal information that can be used to drain bank accounts, fraudulently get credit cards and commit other crimes.

The scam is commonly called "brand spoofing" or "phishing" because the spam mail sent uses familiar or legitimate-sounding names of companies to gain personal information. This scam capitalizes on names that are close to the real one. A recent example is instead of the real Earthlink.net, the spam mail used an URL like www.earthlinkservice.com. Small and large companies have been spoofed, such as Bank of America, Best Buy, PayPal and First Union Bank.

Consumers may be sent e-mails that seemingly come from a company with which they've done business or be sent by hyperlink to a phony web site - designed even to look like the legitimate business web site. One victim reported getting a seemingly authentic e-mail from what appeared to be his Internet Service Provider telling him his credit card had expired and new information was needed. He was asked to provide a credit card number and to give his bank account number and ATM PIN number.

Don't fall for this scam!

Here are some basic rules to consider.

  • When in doubt, throw the e-mail out.
  • Never give out personal information by e-mail.
  • Don't trust e-mail headers. They can be faked.
  • Never fill out a form in an e-mail message. You never know who will get it.
  • Never trust the link in an e-mail message. Scam artists are getting sophisticated and are able to have their web site mirror a legitimate business web site.
  • Don't trust e-mail messages on the status of your account. Always go directly to a company's web site to access your account information by means of your personal identification and log-in.

    Catching these scam artists can be difficult because they could be anywhere in the world and shut down quickly. Report suspected cases immediately to the FBI Internet Fraud Complaint Center.

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